We want you to shop with confidence at fzvvmxg.com. Subject to the conditions below, goods may be returned within 7 days from the date of receipt.

1. Eligible Return Circumstances

You may request a return or exchange where:

a) the product has a quality issue;

b) the product was damaged during transportation;

c) the item delivered does not match the product ordered, and the condition of the goods still allows resale.

2. Non-Returnable Circumstances

Returns or exchanges may not be accepted in the following cases:

a) personalised or custom-made goods;

b) products that have already been used;

c) products showing wear to the item itself, functional parts, or accessories;

d) goods whose outer packaging is missing or seriously damaged in a way that affects resale;

e) goods that are unsuitable for return due to their nature and were clearly identified as such at the time of purchase;

f) other circumstances where the condition of the goods affects resale.

3. How to Apply for a Return

a) Returns due to personal reasons:

Within 7 days from the date of receipt, you may email our after-sales service team if the goods remain in resaleable condition. Return shipping costs will be your responsibility.

b) Returns due to quality issues:

Within 7 days from the date of receipt, please email service@mail.fzvvmxg.com. Once your request is reviewed and accepted, the return shipping costs for eligible quality-related returns will be borne by us.

c) Refund processing:

After the returned goods are received and inspected, approved refunds will generally be processed within a reasonable period. In some cases, the refund process may take up to 15 working days depending on payment processing channels.

Please include your order number, name, phone number, and reason for return in your request.

Customer Service Hours: 09:00-18:00

Nothing in this policy excludes or limits any rights or remedies available to you under applicable Singapore consumer protection laws.