We aim to provide efficient and reliable delivery services for orders placed on fzvvmxg.com.

1. Shipping Fees

Unless otherwise stated on the website, shipping is free.

2. Order Processing Time

After an order is successfully placed, we generally arrange dispatch in the order in which purchases are received. Orders are usually processed within approximately 3 working days.

3. Estimated Delivery Time

Estimated delivery time is approximately 7-10 working days after dispatch. Delivery times are estimates only and may vary depending on destination, carrier operations, public holidays, weather conditions, customs procedures, or other circumstances outside our reasonable control.

4. Delivery Instructions

Please provide an accurate delivery address and contact telephone number when placing your order.

When receiving the goods, you should inspect the package upon delivery and confirm:

a) the outer packaging is intact;

b) the quantity matches your order details;

c) the shipment appears complete.

If the outer packaging is clearly damaged or opened, you may refuse delivery where appropriate.

If you are unable to sign for the package personally, another person at the delivery address may accept the goods on your behalf. Delivery to that address and acceptance by any person present at that address will be treated as proof of delivery.

For operational and risk control reasons, your order may not be modified after purchase confirmation. Please ensure that your address and contact information are correct when placing your order.

If delivery cannot be completed due to insufficient or incorrect information, the parcel may be held by the logistics provider for a limited period. If no response is received within 5 days after attempted contact, the parcel may be returned and refunded in accordance with our policies.

5. Return and Refund Support

If the goods you ordered are defective, you may request a refund in accordance with our Return Policy.

Returned goods must include all items delivered with the order, including accessories, packaging, and accompanying documents where applicable. We reserve the right to refuse a return or refund request if the return conditions are not met.

6. Shipping Support

If you have questions about shipping or delivery, please contact us at service@mail.fzvvmxg.com.

Customer Service Hours: 09:00-18:00